Business secretary of quality education商务秘书的素质培养—国际商务管理留学生dissertation

 

Chapter 1. introduction....................................................................................... 3 

 

1.1 business secretary meaning.............................................................................. 3 

 

1.2 subject background.................................................................................... 3 

 

Chapter 2. The key role of the secretary of commerce............................................................... 4 

 

2.1 from the multiple roles of commerce secretary major functions................................................ 4 

 

2.2 how do business secretary major functions......................................................... 5 

 

Chapter 3. Business secretary's quality requirements............................................................... 6 

 

3.1 business secretary's quality requirements..................................................................... 6 

 

3.2 how to improve the quality of the business secretary asked............................................................... 7 

 

Chapter 4. Modern commerce secretary for the future development trend................................................ 8 

 

4.1 auxiliary decision is the inevitable result of the condition of market economy to strengthen the secretary work.............................. 8 

 

4.2 the rapid development of the situation puts forward new requirements of modern secretary job.............................. 10 

 

4.3 improve the quality of the secretary is a key link in the process of modern secretary job....................................... 11 #p#分页标题#e#

 

Chapter 5. Conclusion.................................................................................... 12 

 

References.......................................................................................... 13 

 

Along with the establishment and perfection of the socialist market economic system, the business secretary in the process of adaptation system transformation, with a positive trend of quick follow up, make the secretary work in such aspects as ideas, ways and means are rapidly changing, as the secretary work has opened up a new heaven and earth. In China's accession to the WTO, the backdrop of the rapid development of Internet, discusses the key links of secretarial work, assistant decision-making, to create a new pattern of secretary work has realistic and far-reaching significance. 

 

Articles focus on the meaning of business secretary, main function and quality requirements of research and analysis, discusses the modern commerce secretary need comprehensive quality and development, and should handle the emergency work, how to reasonably and accurately meet the requirement of secretary professional, to effectively adapt to the trend of modern development. 

 

Keywords: quality requirements development connotation mainly functions 

 

The introduction of commerce secretary quality training 

 

Chapter 1 introduction: 

 

Along with the social development, the secretary of professional division of labor refinement, a special secretary of the different industries. Different secretary has its generality, but also has its characteristics. This article will start from the meaning of business secretary, analyze the business secretary's ability quality request and cultivation mode. 

 

1.1 business secretary meaning 

 

1. The domestic and foreign academic circles about the definition of "secretary" secretary 

 

(1) the secretary, in our country is mainly refers to the party and government organs, enterprises and institutions, social organizations, military, colleges and universities in an administrative position. 

 

(2) the secretary or secretary of the workers is the leading bodies at all levels and leading personnel of the staff and assistant, the main duty is to assist the decision making, undertake business, to pick a good administrative work. 

 

(3) programmed secretary is specialized is engaged in the office work, to assist in handling affairs and daily affairs and for leadership decision-making and implementation of service personnel. 

 

(4) the secretary should be a person in charge of a special assistant, she (he) mastering the technique of office work, in the absence of boss ask showed his expensive feeling, take concrete actions to show initiative and correct judgment, and within the scope of the given power to make a decision. 

 

(5) the secretary is a skilled office work ability, does not need to superior teaching can promote the active negative, positive enterprising, spell able decisive, can within the scope of the authorization to make the right decision of the manager assistant. 

 

2. Although definitions vary, but generally include the following meanings: 

 

(1) the secretary is for leaders to assist management in organization's assistant, the secretary of the auxiliary function. 

 

(2) the secretary is with limited permissions managers in the organization, the secretary of the executive function. 

 

(3) the secretary must have a certain word processing and office skills, namely the secretary of the professional. 

 

Business secretary is to point to in the industrial and commercial enterprises engaged in the work of the secretary professional secretary. Due to the industrial and commercial enterprises is based on profit maximization as the goal, with units of state organs, administrative in nature, different parties. Commerce secretary of the environment has its own characteristics, therefore to the quality requirement of the business secretary also has its own characteristics, such as business secretary emphasized the equal cooperation, business secretary face more commercial data processing, etc. 

 

1.2 subject background 

 

Commerce secretary is commercial society need a career, enterprise owners and professional managers are increasingly aware of the importance of social division of labor, with the reform and opening-up, the enterprise to the demand of secretarial staff to soar, the secretary personnel's professional quality requirement also gradually improve. Research on status quo and development trend of secretary team, become an urgent task of modern secretary job, secretary responsible for certain, comprehensive coordination, supervise, gleaning big responsibility, etc. Secretarial staff with high professional quality, work quality and efficiency of the high and low, is directly related to the vicissitudes of the enterprise. A good professional quality is the secretary personnel engaged in the work of the fast rhythm, high efficiency power; Explore the secretary personnel working characteristics, the secretary personnel professional quality professional requirements, to improve enterprise management level and work efficiency, have very strong practical significance. 

 

This paper focus on the meaning of business secretary, main function and quality request of discussion and analysis, and concluded how to reasonably and accurately deal with the daily work of the secretary in the business, meet the requirement of secretary professional, to effectively adapt to the trend of the development of the modernization. #p#分页标题#e#

 

Chapter 2, the business secretary's main function 

 

2.1 from the multiple roles of commerce secretary major functions 

 

Generally speaking, on the basis of the secretarial work function, task and function, commerce secretary in the functional activities necessary to take the job in multiple roles. These roles are: 

 

1. Assistant role. This is business secretary's basic role in the business activities. Secretary is "assist leader comprehensive situation, investigation and study, reception, deal with documents and assigned by the staff of" (Xia Zhengnong editor, as the example). "Secretary should be a person in charge of a special assistant" (light product chang compilation, line 361 - secretary of modern society). This shows that both the Chinese and foreign think secretary should first is assistant role, commerce secretary, of course, is no exception. "More and more managers expect his secretary as administrative assistant, so that their likely from tedious daily affairs and dedicated work.... now a capable and reliable secretary, is not only a bridge between the manager and staff, but also should be to assist the manager's right-hand man" ([us] Anna akers bud, Anna Johnson, "Webster's secretary handbook"). In foreign countries, a manager, a secretary can be set up and lead a business or a company, is a good one. The assistant role of business secretary, is closely related with the business leaders, and trading company, the boss of recruitment of commerce secretary was very discreet, tend to choose the most trusted and can fully trust work of the secretary of commerce. 

 

2. Staff role. Staff role, some is also called the "brain", is the role of business secretary personnel often. Due to the wide of modern international trade activities, business competition is fierce, the difficulty of the business decision making is more and more big, the commerce secretary, a think-tank, consulting, staff function can not be replaced, this mainly displays in: first, staff work is a kind of intelligence amplification and extension of business enterprise decision makers, the necessary compensation is superior intelligence. Because even when one of the most outstanding boss, only on the basis of personal experience and intelligence is unable to deal with transnational, cross-industry business enterprises have encountered the changeable and complex decision-making problems. Second, the staff work is a necessary complement to business enterprise decision-making activities. The development of social production, caused many cross-industry, multi-level and multi-function of big companies, big companies, in particular types of business scope and pervasive, the current business enterprise more wide, gradation and classification and the characteristics of the highly integrated. Business enterprise could win in the white-hot competition, mainly depends on the decision makers can preempt trade information commanding heights and the best point of integrated system. In the face of a steady stream of dynamic information flow, brillant policymakers must attach great importance to give play to the role of the brains of commerce secretary, in order to increase in the international trade competition winning chips. #p#分页标题#e#

 

3. The housekeeping role. This is a business secretary plays an important role in business activities. In commercial and trade enterprises, mainly from the boss on the macro grasp the enterprise the management strategy and tactics, mainly ACTS as secretary, as a whole, planning, scheduling, role in business affairs, that is similar to "housekeeper". Its main task is responsible for planning business strategy development, adjustment and control, arrange the business enterprise inside the daily work of the functional departments (including the boss). Visible, the business secretary this kind of "housekeeping" role of good or bad will directly affect the whole operational efficiency of enterprises. This is because the business enterprise management activities of enterprises in all kinds of functions, respectively by the parallel management of various functional departments, the business secretary institutions belong to the comprehensive department, in a hub position, facilitate coordination, organization and management work need to cooperate with each other the overall activity and global. 

 

4. Activist role. Business secretary often play in the business activities of summary and transfer the information, thus also plays the role of activists. On the one hand, the business secretary plays a function of information release, information through various media channels will be the important decisions made by the trade policy makers and the significant events of the enterprise, to release to the shareholders and the public employees, as far as possible, make its have the opportunity to participate in the management of the enterprise; Through the card type and informal communication channels, and actively introduce to shareholders, employees enterprise management status, accept its consulting; Through holding press conferences, provide business information to the news media, to shape a good image. On the other hand business secretary and play the function of information collection, or to listen to employees, shareholders, directors of enterprises operation and management of an opinion, proposal or request to understand and collect the news media and the social from all walks of life to the evaluation of the enterprise, public opinion and the information analysis after finishing as resources of enterprise decision-makers. 

 

2.2 how do business secretary major functions 

 

Business secretary activity main body role variability and professional characteristics of multiplicity, requires the secretary of commerce must have a strong sense of character, and in view of the different objects, different situation, take proper working methods, play different roles. Generally speaking, the business secretary to play multiple roles successfully, it should be: 

 

1. The correct understanding of business secretary activity main body role multiplicity, positioned, consciously place. Overall, the supporting role is the actual connotation of commerce secretary, multiple roles, is the basic character, at the same time, in a specific time, place and conditions, the business secretary and could potentially be converted into leading role, become the dominant position by the head of the business enterprise image. Therefore, commerce secretary should accurately grasp the role multiplicity of substantive connotation, consciously positioned, both keep highly consistent with the work target of boss, and actively and constructively provide compensatory auxiliary energy and intelligence, make their own role behavior and business secretary role specification to achieve maximum results. In the business secretary, due to the influence of social conventions and part of the secretary personnel's own reason, often appear difference of these two roles: one is one-way obedience, everything is passive, dial a toggle a boss, not dial does not move, work does not reach the designated position; 2 it is going, active excessive, excessive super, peremptory to usurp the role of "the second boss. It must be overcome. #p#分页标题#e#

 

2. Take the initiative to adapt to the variability of business operation and management activities, timely adjustment, flexible. In the modern increasingly fierce commercial war, is rapidly changing, business enterprise leadership activities for business secretary activity demand variability characteristics. In this case, the business secretary should be on the premise of not violate role specification to adapt in time, flexible. For example, in terms of management, transaction schedule according to the boss needs change, timely adjust the transaction as a whole and activity arrangement sequence; In terms of consulting, should according to the specific circumstances of convenience strain, timely staff Suggestions, provide advisory services; On the way of staff Suggestions, be flexible. For example, in public, it is best to business secretary suggested it gently suggested that the submitted information or remind; The boss a rational state (success or failure conceit depressed) should be its return to rational state again remind; And emergency, critical, major issues should break the routine procedure timely reminder; But not side, secondary, global problems can be put after the first. 

 

3. Attention to create a relaxed business atmosphere, show loyalty, reflect life. As the leading business enterprise's aides and staff, a business secretary is often influenced by the trust of the boss, attach importance to, and even prefer, but commerce secretary was to keep supporting role specification. And to use his good manners create a loose business atmosphere, tolerance to their loyalty, get along well with colleagues. You know, any a boss wants his secretary is reliable, has the sense of responsibility. The business secretary's loyalty, responsibility, human is the most value the quality of the boss. To admire and respect the authority of the boss, to support and advocate the idea of boss and decided to accept the dark side of boss, is a business secretary should be done. At the same time, the business secretary will always remain modest and prudent, sociable, good at working with people, understanding and helping others, good at ease, dissolve and eliminate contradictions, cultivate team spirit. In addition, should have a strong sense of public relations, successful use of various media and public relations skills, establish a three-dimensional network of public relations for maximum community public acceptance, partners, and recognition. 

 

Chapter 3 business secretary's quality requirements 

 

3.1 business secretary's quality requirements 

 

Compared with other industry secretary, secretary of commerce under the business environment, business environment has characteristics such as diversity, for-profit, variability and time, it puts forward higher requirements on its ability quality. If you want to become a qualified business secretary must have good psychological quality and innovation ability, and higher learning strain capacity, good knowledge structure, fast processing information ability, strong ability of cooperation and interpersonal skills. #p#分页标题#e#

 

1. Good psychological quality and innovation ability. Business innovation is the key of enterprise survival and development. Whether people have innovation consciousness, innovation ability, it is decided to enterprise management concept to achieving the premise of innovation, technological innovation, management innovation. Commerce secretary must keep pursuing new and innovative spirit, the intrinsic patterns of new recruit, innovation efforts, such as to simplify the cumbersome do article program, such as multimedia tools management document, will make the secretary work efficiency enhances unceasingly, the new method. Rich connotation of economic innovation and the enterprise work fast rhythm and characteristics of strong secretarial work service coordination requires enterprise secretary must have good psychological quality. 

 

2. Strong ability of learning and strain. Business environment is variable, sometimes appear new situation and new things emerge in endlessly, commerce secretary should possess strong learning ability to adapt to the new conditions. This kind of learning ability has the following features: one is emphasis on autonomous learning; 2 it is lasting, life-long learning; Three is to emphasize the work of learning, learning work "; Four is to emphasize "double loop learning"; Fifth, emphasis on learning to learn; Six is behind the new emphasis on learning behavior; Seven is to emphasize organizational learning. Secretary for a variety of business emergencies have strain capacity, huge change to adapt to the variability in the business environment. 

 

3. Good knowledge structure. Business secretary under administration, economy, law, business negotiation, marketing, business surveys and other information and requirements, which puts forward higher requirements on its knowledge structure. From the perspective of the various structures of commerce secretary, must have, industrial, commercial, agriculture and administration, technology, management, public relations professionals; From the point of secretary knowledge requirement, must want to have law, marketing, price, forecast, consumer psychology, public relations, economic law, administrative management, operational research, cybernetics, modern enterprise management, and the application of computer and network technology knowledge. After our country with the world trade organization (wto), English requirements for personnel in all walks of life in China is greatly increased. Business secretary are to master English, which is the basic requirement of the global multilateral trade. 

 

4. High ability of information processing. Secretary processing all kinds of business information, business to business data processing to help lead quickly. It requires the secretary of commerce can skilled application of various tools, methods, improve the ability of processing information. For example, with the rapid development of electronic commerce and the flood of foreign multinationals, cooperation and competition among enterprises will be resolved through the electronic commerce, more paperless office, paperless trade will become a reality. At the same time, every office of the secretary are facing with the leadership of the network information resources. #p#分页标题#e#

 

5. Work spirit and interpersonal skills. Commercial activity is the essence on the basis of equality, voluntary deal, need participants cooperation to achieve. Business secretary should have cooperation spirit, form innovation team. Social division of labor is more and more thin, increasing the range of economic and social communication. Access to information, economic operation, scientific research and the improvement of quality of life is inseparable from the interaction with others. Learning to be cooperative is an important business secretary ability quality. Business secretary professional characteristics, the business secretary at the center of contradictions, all kinds of relations, especially to the attention of the secretary to establish a good interpersonal relationship, is integrated into the organizational environment. 

 

3.2 how to improve the business secretary's quality requirements 

 

At present, our country enterprise executive secretary team is more and more large, it is gradually with the increasing of national economy and the result of the formation of specialized staff development. Improve the secretary personnel quality is of great significance, not as a first personal questions, but should be an organization and management problems. Otherwise, take a laissez-faire attitude, also it is impossible to improve the overall quality of the contingent of the secretarial staff. Here I only from the perspective of the whole organization and management, I think we should provide the following organization way: 

 

1, optimization of organizational climate: 

 

Practice has proved that talent growth is closely related to the environment. Organization conditions, can suppress talent, even by talent. Only paying equal attention to both competition and cooperation organization atmosphere, the most beneficial to the growth of all kinds of talents. Competition means evolution, because, this is the source of external pressure of work motivation, however, the nature of the organization is a person of cooperation system, if speak only competition and no cooperation, competition will become internal friction type. Therefore, the organization should not only form a competition mechanism, to form the cooperation mechanism; While the formation of the cooperation mechanism, subject to the improvement of the system and the system. 

 

2, provide growth opportunities: 

 

Competition, is the paradise of the strong forever. But, the organization to have the duty to help the weak, for the strong will provide the opportunity to continue to grow. For the general secretary personnel in our country, the first is to provide continuing education and training opportunities, make the source mixed secretary personnel tend to be more professional. Second, is to provide job rotation opportunities to expand the field of vision, rich experience. Once again, to provide an opportunity to "load", including temporary "YaDanZi" and provide a reasonable chance of promotion. #p#分页标题#e#

 

3, strengthen the leadership: 

 

Help to improve the quality of the secretarial staff, is also the leader responsibility, therefore, it is to do a good job in ideological and political work, the second is to pay attention to the specific business guidance to secretary job, 3 it is to pay attention to carry forward the democracy, attaches great importance to the absorption and transformation of secretarial work. 

 

Chapter 4 Modern commerce secretary for the future development trend 

 

Along with the establishment and perfection of the socialist market economic system, the business secretary in the process of adaptation system transformation, with a positive trend of quick follow up, make the secretary work in such aspects as ideas, ways and means are rapidly changing, as the secretary work has opened up a new heaven and earth. In China's accession to the WTO, the backdrop of the rapid development of Internet, discusses the key links of secretarial work, assistant decision-making, to create a new pattern of secretary work has realistic and far-reaching significance. 

 

4.1 auxiliary decision is the inevitable result of the condition of market economy to strengthen the secretary work 

 

Commerce secretary work since the reform and opening up, with its obscure achievement breakthrough the image of the shadow of the past leadership, subservient, toward "involved in business, do well the service, comprehensive coordination" direction, for the secretary job under the condition of market economy development and innovation to provide train of thought, created the new ways and means. 

 

- constantly enrich and expand the service content. Secretarial work on improving transactional, daily work at the same time, the reform of the general principles, guiding ideology, basic principles, methods and steps, such as major issues in work field of vision, not only from a strategic research development direction, to provide decision basis, but also pay attention to the feasibility and effectiveness of case, particularly important is broke through the function of the single mode, can according to the rules of market economy from the political, economic and social development, legal aspects of comprehensive study, to ensure scientific decision-making, standardization and reduce the decision risk. 

 

- specification service program. From the beginning of reform and opening up to the establishment of the system under the condition of market economy to perfect the system and regulations, and make service procedures into the orbit of legalization. In guarantee decision-making boldly bear play an important role in the process, both to do before the decision to keep the independence of the secretary department, but also emphasize its dependent; Both undertake supervisory functions after the decision, and feedback the decision information, and correct decisions, ensure the effective implementation of the decision. #p#分页标题#e#

 

- constantly enrich service form. Both guarantee was appointed to the service, and actively advance work; Adhere to is given priority to with secretary service, and expand the external space forms, widely absorbs the opinions and Suggestions of other departments; Is given priority to with service work, and according to the characteristics of leisure, entertainment, communication is easy to communicate, take the initiative to capture led flash thought and complement, to think about work. Auxiliary decision began in the reform and opening up, thanks to the market economy. Secretary auxiliary decision not to lose the secretary job, more is not offside alternative leadership decision, but to give full play to the functions of the secretary of the department, went up from high-level service reform, construction and development, fundamentally grasp the direction. Comprehensive practical experience since the reform and opening up, we can see that the secretary work shift the salient features: 

 

1, based on the high-level decision-making. Is suggested to reform, construction and development of the country, a good grasp the socialist direction of advance, properly handle the material civilization and spiritual civilization construction, reform, development and stability, the production and life, party and social conduct, sustainable development and ecological environment, such as democracy and the rule of law and relations, the secretary work combined with the construction of socialist market economy, the service and to serve the masses of the people for the leadership organically, to great things, when the senior staff. 

 

2, grasp the initiative of work. Socialist market economy have no custom to aid, the deployment of the leadership of the secretary team in completing major topic at the same time, actively into rural areas, factories and mines, enterprises and institutions, seize the people concerned about the hot and difficult and doubtful points, extensive research, provide solutions, to ensure that the system of socialist market economy orderly and effectively. 

 

3, highlight the full range of services. Secretary of the department department of communication and contact the bridge and the link inside and outside, up and down is the hub of a unit, concentrated reflect the will of the unit and interests. Specific status determines the work center it involves politics, economy, culture and other aspects of content, and through the transfer and supervision department to his secretary, will lead the influence of penetration in all aspects to each link, to play the enthusiasm of each respect, work on smoothly. 

 

4, strengthening the service of high quality. Secretary team personnel quality from pay attention to individual operational capacity for the development of synthetic combat of the overall coordination, avoid decision before a person in charge, beginning from the secretary department reflect the spirit of democracy and science, to make decisions based on reliable, form together, play together efficiency, can enhance the actual effect of secretarial work, and promote and ensure the effective decision-making, these characteristics, under the new situation for us to study secretarial work provided the beneficial train of thought. #p#分页标题#e#

 

4.2 the situation of rapid development of modern secretary job puts forward new requirements 

 

Joining the WTO and the rapid development of Internet, make China and the world distance shortened, but also exposes the gap we all aspects obviously. In this case the secretary department responsible for the major mission, from the work environment, work style, work content are puts forward new requirements for secretarial work. Only adapt to these requirements, they can better play to the role of the secretary of the department. 

 

1, the openness of market economy to expand the scope of secretarial work. Market economy is an open economy, accession to the WTO accelerates the process of the integration of China and the world, the situation that the secretary work in both at home and abroad environment, objectively to expand the scope of work. Enterprises and institutions will appear cross-industry, cross-regional, cross-border activities, such as economy, culture, it's from geographically broke through the "HuaDeWeiLao" circle. Geographic expansion, open the secretary work view, also make the secretary and expanding the range of social contacts, increase in the number of channels of communication, the influence of various degree. This causes the secretary should not only understand industries, all over the country, also want to keep an eye on the world trend, in this way is not only a scope has been broadened, the difficulty of the work is also increased. 

 

2, the rapid development of Internet technology request secretary use advanced work platform. The development of Internet technology breakthrough not only is the method of work, the operation is convenient, more is in changing people's idea. As ahead of time the secretary must change the concept of leadership from the work method, pioneered the use of advanced work platform, and does bring the actual effect. Such as production factors will flow along with the change of world supply and demand. Restructuring and optimization, if use the traditional methods and means, to accurately grasp the information, the proposed scheme, will lose opportunities, loss position, place in a market economy, is only hot air. 

 

3, the market economy competitive force secretary team constantly updated. Competitive principle is the remarkable characteristic of market economy. The competition between countries, and ultimately is talent competition. Attached to the unit of the secretary is no exception for the evolution of market rules, accept more severe tests. Asked secretary from the reality of the region, the department and enterprise, positive research of thought and measures to exert their own advantages, foster strengths and circumvent weaknesses, keep the position in competition; On the other hand to constantly update knowledge, and accept new things, concentrate all the wisdom, in the market for first-class, the best. Cruel market environment can not only make a secretary with a group of talented, ingenuity, and forced a group of the non-doer eventually leave secretary team. #p#分页标题#e#

 

4.3 improve the quality of the secretary is a key link in the process of modern secretary job 

 

Period, away from man's subjective initiative everything impossible. Strengthen and improve the secretary team, which is a key link in the process of well secretarial work. 

 

1, deepen understanding, adaptation on thought. Secretary in addition to enhance the work sense of responsibility, a sense of pride, more is to accept new things, break through the inherent thought disorder and thinking mode, from the concept of bold innovation. One is to enhance awareness of science and technology. On the one hand, more involved in some of the modern science and technology knowledge, broaden their field of knowledge, grasp the pulse of The Times; On the other hand also want to use technology to transform traditional thinking habits of thinking, enhance the ability to analyze and solve problems, 2 it is to advocate the spirit of innovation. On the basis of science, bold breakthrough, want to predecessors did not want to, provided by the decision scheme with both operational and more advanced. Really set up the "no new unwritten, no new out solution" consciousness, do a man without I have, people have my new, new me. Do things in circles to delimit the leadership of the problem is not liable for any risk, but the longer it will stifle their creativity, eventually will not progress. Three is to keep the team consciousness. Secretary emphasis on personal qualities, it is more important to have the team consciousness. By the age of one, two personal fit all is thing of the past, must rely on a team has a professional and strong ability of coordination to be successful. 

 

2, strengthen management, from the working mechanism of adaptation. One is the optimization of structure. Will understand management, management, market experience of excellent talents to enrich the secretary team, improve the knowledge structure of the secretary, and experiences. Start small secretary will have to learn driving, computer, English, writing, strong features, so as to meet the needs of work. 2 it is to use modern means of training the existing secretary team. Now on-the-job secretary general is likely to leave the job training, convenient channels of training is to realize the remote education via the Internet. This can improve the level and can be familiar with the Internet technology, is simple, practical and efficient. Three is to build a party secretary dynamic management mechanism. As soon as possible to have a competent secretary promoted to play a greater role in leadership positions; Can't competent secretary out as soon as possible, otherwise in self and units are bad. Four is to improve the treatment of the secretary. Pulled out a special fund to improve the secretary life benefits, at the same time improved from work means, the configuration of necessary communication, transportation, create loose, to arouse the creative environment for secretary. #p#分页标题#e#

 

3, actively explore and adapt from the works. One is to build a secretary information exchange platform. Relying on the secretary secretary website to realize information exchange. Software development secretary improve the work efficiency, make the secretary can have more time to consider some major issues, and develop beneficial opinions and Suggestions for the construction of the unit. 2 it is to build online secretary. Network meeting to realize remote consultation and investigation, focus on a large number of excellent secretary do together difficult subject. Take the lead in advance online ordering, online hospitality and tourism, cut don't socialize and spending. No office work and the paperless office, reducing cost and convenient life. Three are professional secretary work. Explore the secretary without fixed services, without the leadership of the fixed, fixed income, realizing the secretarial service fee, achieve the objectives of the standard service and lifelong secretary. 

 

Chapter 5 conclusion 

 

Compared with other industry secretary, secretary of commerce under the business environment, business environment has characteristics such as diversity, for-profit, variability and time, it puts forward higher requirements on its ability quality. If you want to become a qualified business secretary must have good psychological quality and innovation ability, and higher learning strain capacity, good knowledge structure, fast processing information ability, strong ability of cooperation and interpersonal skills. 

 

1. Good psychological quality and innovation ability. Business innovation is the key of enterprise survival and development. Whether people have innovation consciousness, innovation ability, it is decided to enterprise can realize the innovation in management concept, the premise of scientific and technological innovation, management innovation. Commerce secretary must keep pursuing new and innovative spirit, the intrinsic patterns of new recruit, innovation efforts, such as to simplify the cumbersome do article program, such as multimedia tools management document, will make the secretary work efficiency enhances unceasingly, the new method. Rich connotation of economic innovation and the enterprise work fast rhythm, and the characteristic of the strong secretarial work service coordination, requires enterprise secretary must have good psychological quality. 

 

2. Strong ability of learning and strain. Business environment is variable, sometimes appear new situation and new things emerge in endlessly, commerce secretary should possess strong learning ability to adapt to the new conditions. This kind of learning ability has the following features: one is emphasis on autonomous learning; 2 it is lasting, life-long learning; Three is to emphasize the work of learning, learning work "; Four is to emphasize "double loop learning"; Fifth, emphasis on learning to learn; Six is behind the new emphasis on learning behavior; Seven is to emphasize organizational learning. Secretary for a variety of business emergencies have strain capacity, huge change to adapt to the variability in the business environment. #p#分页标题#e#

 

Do business secretary of another quality is rigorous, careful. Because the secretary's work is quite tedious, must sink to do things, to do so. Sometimes, I just want to exercise their ability in this field. Everything start small, pay attention to observe the attention to detail. In learning, so in daily life. 

 

Hu said seven of eight pot cover, and you should be covered at the same time ensure that each teapot. Of all the quality, of course, the heaviest if good at learning. Training of keen observation ability, communication ability, can understand, President of intention, the ability is through observation and study. 

 

References: 

 

[1] Yang Beilei: modern secretary job guide [M]. Shanghai: tongji university press. 2007 

 

[2] Liu Yufang: overview of secretarial science [M]. Shanghai: fudan university press. 2005 

 

[3] contemporary secretary Id = 432 

 

[4] 1997, 3, 4, "the secretary's boundary 

 

[5] secretary comprehensive quality case, http://news.cctv.com/education/20070430/102035.shtml 

 

[6] Lv Hui ping, the basic knowledge of business secretary [M]. Hong Kong: tianma books there