英国留学dissertation：杜兰大学课程作业

托儿所将会成为珀斯城里一个全方位的三至五岁儿童保健/开发设施。托儿所将浓缩于高端市场,具有双份收入的职业父母。这些个人雄心勃勃的父母通常渴望孩子的发展,愿意支付他们的孩子参加最好的设施。通过专门培训后勤人员和创新学习系统,托儿所是儿童发展的前沿。这种课程,再加上自定义设计的设施和低老师/学生比率为孩子和家长保证最好的服务。托儿所预计在11月开始盈利,计划一年的收入为43000美元。

 

形势分析

托儿所是一个新兴的商业。 一个全面的营销计划和努力将体现仪器发展的可见性并产生销售。托儿所提供了塞伦,一个提供全面服务的儿童保健和儿童发展设施。这些服务将区别于通过先进的培训学习体系的竞争[1]。

 

市场大致分析

通过大量的研究,托儿所积累了良好的市场信息并意识到关键客户的共同属性。托儿所将利用这些信息继续研究,被服务者的需求,以及托儿所应如何最好的与他们交流。

 

The Toddler Warehouse will be a full-service child care/development facility in the city of Perth that caresfor toddlers from age three to five. The Toddler Warehouse will be concentrating on the upper end of the market, two income professional parents.These personally ambitious parents are typically eager in terms of their children's development and are willing to pay to have their children attend the best facilities.

Through specialized training of the support staff and innovative learning systems, The Toddler Warehouse is cutting edge in terms of child development. This curriculum, coupled with a custom designed facility and a low teacher/student ratio ensures a top-shelf service for the children and the parents. The Toddler Warehouse expects to become profitable by month 11, and has projected $43,000 as the revenue for year three.

 

Situation Analysis

The Toddler Warehouse is a start-up business. A comprehensive marketing plan and effort will be instrumental indeveloping visibility and generating sales. The Toddler Warehouse offers Salem, Ore. a full-service child care and child development facility for toddlers. These services will be differentiated from the competition through advanced training and learning systems.

 

Market Summary

Through a lot of research, The ToddlerWarehouse has accumulated good information regarding the market and is aware of many common attributes of key customers. The Toddler Warehouse will leverage this information to continue to study who is served, their needs, and how TheToddler Warehouse can best communicate with them.

 

Market Demographics 市场人口统计资料#p#分页标题#e#

The Toddler Warehouse's customers can bedescribed by the following factors:

Geographic

The immediate geographic areais the city of Salem which has a 130,000 person population base.

A 20 mile radius is in need ofthe offered services.

The total targeted populationis 12,000.

Demographics

Primarily two parent household.

Two incomes household.

Professional parents.

Household income of at least$70,000.

Parents have at least a collegeeducation, typically one of the parents have a graduate degree.

 

Behaviour Factors 行为因素

Have high expectations fortheir child development and child care.

Are willing to pay forhigher-quality services.

Have chosen to work instead ofraising their child full time, however, this by no means implies neglect ion ofthe child.

 

Market Needs 市场需求

The Toddler Warehouse is providing Salem parents with a full-time child care service that utilizes a sophisticated learningdevelopment system. The Toddler Warehouse will fulfill the following benefitsthat are important to their customers:

Selection: A complete serviceoffering of child care and learning development for toddlers age three to five.

Accessibility: The facility iscentrally located and is open from 6 a.m. - 7 p.m.

Customer service: Treating thecustomer like they are the most important customer that The Toddler Warehousehas is reinforced in all employee training programs.

Competitive pricing: The pricingis reasonable relative to the services offered.

 

Market Trends 市场趋势

The market trend in child care is anincreased utilization of child care by parents. This is fuelled by the parent'sdesire/need to go back to work generating income for the family. While thistrend fuels the need for more general child care facilities, it also generatesdemand for facilities that offer child development. As the parents are spendingless and less time with the children, they have less time to help them develop.The trend is moving demand away from solely babysitting child care to childdevelopment care. This will benefit The Toddler Warehouse because they offerstate of The art learning systems.

 

SWOT Analysis 四点（优势、劣势、机会、威胁）分析

The following SWOT analysis captures thekey strengths and weaknesses within The Company, and describes theopportunities and threats facing The Toddler Warehouse.

 

Strengths 优势

A sophisticated and effectivelearning system.

Excellent training programsthat all employees must participate in.#p#分页标题#e#

An educated customer base thatrecognize the benefits that The Toddler Warehouse offers.

 

Weaknesses 劣势

A lack of visibility due to thenewness of the operations.

The ability to attract and keepwell trained employees.

The inability to perfectlyforecast demand of services relative to the number of employees on staff at anyone time.

 

Opportunities 机会

A growing market with a largepercentage of target customers not yet aware of The Toddler Warehouse.

Increased revenue as more andmore people is working, thereby unable to care for their children during theday.

As the number of childrenserved grows, fixed costs are spread thinner over a larger customer base.

 

Threats 威胁

Competition from alreadyestablished facilities that improve their service offerings to be more competitiveto The Toddler Warehouse.

Unfounded "publicscares" regarding child care.

Legal liability issues, eitherone large suit against The Toddler Warehouse, or significant increases inpremiums due to changes within the operating environment of the industry.

 

Marketing Strategy 营销策略

The Toddler Warehouse's marketing strategywill be based on an advertising effort as well as strategic alliances withorganizations related to the care of children.

Advertisements: The Toddler Warehouse willrun advertisements in The Yellow Pages, The Marion County Community ResourceNewsletter, and Statesman Journal, The local newspaper. These advertisementswill be used to raise visibility regarding The Warehouse and its services toprospective customers who are otherwise unaware of it.

Strategic Alliances: The goal of thisinitiative is to create an alliance or perceived partnership between TheWarehouse and a number of organizations that are a resource base forinformation regarding raising children.

Two of The main organizations are TheOregon Midwifery Association and Birth to Three. Both organizations are wellrespected and wonderful sources of information. The Warehouse will be tappinginto this organization's customer base. The alliances will create a sense oflegitimacy for The Toddler Warehouse.

One way the alliance will be created is byco-sponsoring parent education seminars. By sharing insight, research, andsystems that The Warehouse uses, it will have a good source of information thatwill be attractive to parents, as well as to the organization themselves.

While networking can be effective, TheToddler Warehouse recognizes that it must offer something of value to theorganizations to create an incentive for them to form an alliance and theco-sponsoring of educational events is just one method.

 #p#分页标题#e#

Mission 任务

The Toddler Warehouse's mission is toprovide top-level child care. We exist to attract and maintain customers. Whenwe adhere to this maxim, everything else will fall into place. Our serviceswill exceed the expectations of our customers.

 

Marketing Objectives 销售目标

Grow the number of customers by10% annually.

Build customer loyalty throughsuperior service and educational/development systems.

Build the Toddler Warehousebrand to the point where it becomes a household brand synonymous with superiorchild care/development in The Salem area.

Increase the referral rate by5% per quarter.

 

Marketing Mix 营销组合

The Toddler Warehouse's marketing mix isassembled from the following approaches to pricing, distribution, advertisingand promotion, and customer service.

Pricing: The pricing structureis based on an hourly rate.

Distribution: All services willbe offered at The Salem facility.

Advertising and Promotion: Twodifferent campaigns will be used. The first will be a multifaceted advertisingcampaign; the second will be the formation of strategic alliances.

Customer Service: Customerswill be pleasantly surprised at how attentive The Warehouse is in regards totheir needs. The business operates on the assumption that it will do whateveris reasonably necessary to keep the customer happy. This reflects the notionthat if the customer is kept happy, long-term profits is ensured.

Financials, Budgets, and Forecasts

This section will offer a financial overviewof The Toddler Warehouse as it relates to the marketing activities. The ToddlerWarehouse will address break-even analysis, sales forecasts, expensesforecasts, and how those link to the marketing strategy.

 

Conclusion 结论

Childcare considerably affects businesses.An enough delivery of choice childcare gives working families more and betterchoices. It makes available secure, safe care so that parents can work, andhelps employers to attract potential workers with families. Without safe,dependable care that they can rely on, employees may be compulsory take timefrom work because of childcare troubles or use time at work managing child careapprehensions. Their efficiency can have adverse experience as a result, andprized human resources may leave their jobs because of childcare problems.