旅游酒店管理的发展方向和前景The development trend of the humanized management of Turisthotellet

Along with the vigorous development of tourism, the hotel is 1 of the infrastructure, the service quality directly related to the development of tourism industry and its. Therefore, attention should be paid to innovation management mode, to adapt to the development requirements of modern tourism. This paper carries on the analysis to the Turisthotellet management path selection from the humanistic management point of view, so as to provide some enlightenment to the development of Turisthotellet.
跟着旅职业的蓬勃开展，酒店作为其间的基础设施之一，其效劳质量的好坏直接关系到旅职业和本身的开展。因而，需重视办理方法的立异，以适应现代旅行的开展需要。这篇文章从人性化办理的视点对旅行酒店办理途径的挑选进行剖析，以期对旅行酒店的开展有所启示。

The humanized management; Turisthotellet; management; path selection
人性化办理；旅行酒店；办理；途径挑选

1. introduction
一、前言

Hotel is a labor-intensive industry, under the continuous development of social economy, many high quality, high service quality of hotel rise abruptly, the quality of its services and other industry standards gradually become the pursuit of goals. Turisthotellet as a service industry, establish the economic benefit and enterprise image, mostly to the service quality to win. Therefore, the continuous development in the tourism industry, to promote their own quality of service, the hotel in addition to a high standard of service, also should organize the staff to actively participate in the relevant standards, and to ensure the hotel service standards at the same time, to meet customer requirements, to ensure that customers to purchase or to enjoy a high quality, a high standard of service products. And the use of humanized management mode, for the enthusiasm of the staff of the drive, has the vital significance.

2.ation of hotel management, tourism trend of  new measures
二、新旅行趋势下立异酒店办理的办法

(1) the hotel should improve to meet passenger demand of infrastructure
（一）酒店应完善可以满意旅客需要的基础设施

Under the development of social economy, the tourism industry is showing the trend of rapid development, in addition to traditional travel with the regiment, creative tour, self driving tour and eco tour and other forms of tourism is gradually rising and promotion. The hotel in order to ensure its services to meet the different needs of tourists travel mode, should add the corresponding tourism infrastructure. If the hotel on the self drive tourists service, because the equipment more visitors carry, if too many items are placed in the car, there will be some security risks. Therefore, the Turisthotellet should add the corresponding luggage service; eco tourist, the travel arrangements are usually more than 1 day, and there are many pick wild fruit and vegetables in the journey in the process, the hotel provides corresponding measures for its preservation, promote the application of humanized service, enhance their quality of service satisfaction.

(2) the hotel should provide information services for tourists
The tourists in the tourism process, because the remote access to information asymmetries exist. In the acquisition of information, usually exist certain inconvenient. And [the first provide the essay writing services, welcome to lunwen.1kejian.com] at the end of a day's journey, often feel the actual travel experience and did not meet the requirements of the program, there is still a gap and supply capacity of local. Therefore, the hotel should provide travel information for tourists, the tourism brochures, travel desk set, try to provide detailed tourist information tourist, can be effective for visitors to save time and m1y, and to establish the good service image of the hotel and is also of great help.

Along with the vigorous development of tourism, the hotel is 1 of the infrastructure, the service quality directly related to the development of tourism industry and its. Therefore, attention should be paid to innovation management mode, to adapt to the development requirements of modern tourism. This paper carries on the analysis to the Turisthotellet management path selection from the humanistic management point of view, so as to provide some enlightenment to the development of Turisthotellet.
The humanized management; Turisthotellet; management; path selection
1, foreword
Hotel is a labor-intensive industry, under the continuous development of social economy, many high quality, high service quality of hotel rise abruptly, the quality of its services and other industry standards gradually become the pursuit of goals. Turisthotellet as a service industry, establish the economic benefit and enterprise image, mostly to the service quality to win. Therefore, the continuous development in the tourism industry, to promote their own quality of service, the hotel in addition to a high standard of service, also should organize the staff to actively participate in the relevant standards, and to ensure the hotel service standards at the same time, to meet customer requirements, to ensure that customers to purchase or to enjoy a high quality, a high standard of service products. And the use of humanized management mode, for the enthusiasm of the staff of the drive, has the vital significance, the application and selection of the management mode and strategy analysis.
Innovation of hotel management, tourism trend of 2 new measures
(1) the hotel should improve to meet passenger demand of infrastructure
Under the development of social economy, the tourism industry is showing the trend of rapid development, in addition to traditional travel with the regiment, creative tour, self driving tour and eco tour and other forms of tourism is gradually rising and promotion. The hotel in order to ensure its services to meet the different needs of tourists travel mode, should add the corresponding tourism infrastructure. If the hotel on the self drive tourists service, because the equipment more visitors carry, if too many items are placed in the car, there will be some security risks. Therefore, the Turisthotellet should add the corresponding luggage service; eco tourist, the travel arrangements are usually more than 1 day, and there are many pick wild fruit and vegetables in the journey in the process, the hotel provides corresponding measures for its preservation, promote the application of humanized service, enhance their quality of service satisfaction

(2) the hotel should provide information services for tourists
The tourists in the tourism process, because the remote access to information asymmetries exist. In the acquisition of information, usually exist certain inconvenient. And [the first provide the essay writing services, welcome to lunwen.1kejian.com] at the end of a day's journey, often feel the actual travel experience and did not meet the requirements of the program, there is still a gap and supply capacity of local. Therefore, the hotel should provide travel information for tourists, the tourism brochures, travel desk set, try to provide detailed tourist information tourist, can be effective for visitors to save time and m1y, and to establish the good service image of the hotel and is also of great help.
(3) the hotel should provide corresponding cultural service for tourists
There is a big development of new forms of tourism and culture, in the tourism process were permeated with a rich cultural atmosphere, with the consideration of social culture, visitors can have a more profound experience. Therefore, the tourists to enjoy the magnificent scenery and diversity in human feelings, to taste the profound meaning. The hotel as a foundation of tourism is 1 of the kind of experience, continuity, so that tourists can enjoy the cultural experience. Therefore, the hotel in the hardware improve service quality at the same time, should also focus on mining and enhance the soft quality of service. At present, many hotels have placed the corresponding cultural books in the room, convenient for visitors to borrow, to enhance visitor has important value for the hotel loyalty.

3, the path selection of Turisthotellet humanized management

(1) should pay attention to employee centered management idea
The key to obtaining source hotel is efficient, high quality service, the staff as the main service, should pay attention to the application of the scientific management mode, on the basis of improving the service quality. In the management process, attention should be paid to the selection and appointment of staff, to enhance and improve the incentive mechanism and the welfare treatment and combination, ensure that the hotel service concept and service value can get better implement. The hotel staff were asked to smile, courtesy hospitality guests, as the hotel manager, also should treat employees, to smile smile, and care about the employees of daily life, close and the distance between the employees, and form a harmonious, harmonious working atmosphere in between the upper and lower levels, and its application to the management of the level hotel, and formed a good corporate culture, encourage visitors to influence character by environment in the sense of belonging and identity, through the leadership on employee satisfaction, to achieve customer satisfaction to hotel service quality. At the same time, the staff as the hotel development, the hotel managers should the rules and regulations, management decision-making to provide good development platform for employees, combined with education and training and democratic management, and create more learning opportunities for employees, and further to the staff when, understand their ideas, adopt reasonable suggestions and the proposed strategy, and without prejudice to the wine

(2) construction and promote the humanized service content
Due to the different visitors to the hotel service will have different requirements, but the hotel is all impossible to meet the different needs of tourists. Therefore, the hotel can offer personalized service projects, so as to meet the needs of tourists. In specific operations, the tourism activities as the starting point, provide the corresponding tourist routes, recreation information supply and accommodation for tourists, set up a special department for the services, through the design of operating personnel, to provide personalized service for the different needs of tourists, and for different tourists, tourism plan for the personalized, add features to the hotel service, and for its value-added services, and promote the management of humanization idea embodied maximizing in the hotel, enhance the wine tourist satisfaction with the hotel. People's consumption level, concept and level along with economic development and change, so now people pay more attention to the safety and health food. The last century there are many foreign advanced countries in the Turisthotellet management in the implementation of green management, although our country hotel green management started late, but at present Swallow Edinburgh Greens Hotel quantity is showing an increasing trend, and the trend of the times to adapt, and keep the exchange, and international hotel to hotel, can absorb more green consumers, help the hotel to establish a a good social image, increase core competitiveness, thus more market to win in the severe competition in the market.
(3) promote the establishment of the hotel rules and regulations of the sound [this article from: lunwen.1kejian.com]
Scientific, reasonable hotel management system is the prerequisite to guarantee the various business activities can be carried out smoothly, under the perfect system, to ensure the smooth conduct of the work. First of all, the hotel management should embody the application of human factors, but also should realize the freedom of humanity based management is not absolute, can go beyond the rules and regulations. The humanized management should be based on the scientific, standard system and management measures, to achieve a higher level of management objectives. In the traditional hotel management, most of the control and a means of pressure, and human application management, employees and managers to the rules and regulations and internalization, and formed their own code of conduct. To allow employees to finish their job duties at the same time, to understand their own can enjoy the rights, and apply the hotel culture really to work, so that employees in the performance of the hotel rules and regulations at the same time, can really feel to be able to enjoy the benefits,

Four) focus on the construction of enterprise culture and strengthen the cohesion of the staff
The external expression of hotel of good management state is voluntary cooperation of employees, and promote team cooperation ability. Therefore, the hotel enterprise culture construction [first provide the essay writing services, welcome lunwen.1kejian.com] become the best form to stimulate employee creativity and enhance employee cohesion, the material culture, system culture and spiritual culture, gradually create hotel own unique corporate culture, to promote the hotel staff to be able to consciously abide by the rules and regulations of the hotel, and recognized its value orientation. In the specific implementation process, should focus on the mining potential employees, and in combination with the selection and appointment mode, enhance employee of the hotel's centripetal force. The construction of material culture, can be combined with the application of ne2rk, the hotel logo and other aspects of the business philosophy, service and management to penetrate into it, gradually developing and deepening, and the formation of hotel inherent corporate culture, and in a harmonious working atmosphere, humanized management concept reflects the humanistic concern and the "people-oriented".

(5 the implementation of the "people-oriented" principle
Understanding from the definition, the spirit of humanistic concern mainly refers to the people-oriented, customer relationship from many angles, better social service is the premise to carry out humanistic care. The service can be divided into public service in the business services 2, implements the humanities concern to public service as the foundation, the appropriate business service and provides the market mechanism under the help, by combining 2 services to expand the hotel service scope and increase the quality of service, convenient green management in the Turisthotellet carry out. Therefore, the hotel needs to fundamentally change its business philosophy, fully respect the customer, make the humanities concern relates to each link. Hotel "people-oriented" principle of human center management focuses on developing, especially the personalized service to carry out, make the worker face greater challenges, the staff not only to maintain patience and careful, also need quick response, so it can meet the needs of customers. Therefore, the hotel should be regular training of staff, improve their skills and ideas, and granted the proper power, make to deal with sudden incidents, establish a good image for the hotel.
Four, the conclusion
A new force suddenly rises. service industry has an important contribution to the development of social economy, tourism industry has been 1 of the hotel as the infrastructure development, the management benefits of direct relation to the development of the tourism industry and the hotel itself. Management is an art, hotel services are intangible products, with production and application at the same time characteristic. Therefore, the hotel should staff management, system management and other aspects, achieve the humanization service of humanization and staff management, and promote the sound development of the hotel.