杜伦大学 (Durham University):关于公寓式住宅物业管理如何有效控制成本
A, property management costs Critical Control Point. Critical Control Point is a dynamic control, property management companies is necessary to meet the peak demand for services the owners of high service capacity needs, but also ensure that the trough is not idle service capacity, property management companies for various departments cost estimates and quota control. Critical Control Point enables property management companies service providers, the appropriate critical point in the match run, enabling owners are satisfied with the effectiveness of cost control management. Implement critical point run, the key is the critical point of the energy to run well controlled. Critical point energy necessary to meet the operational requirements of the owners of water, electricity, gas demand, but also to reduce energy waste caused by the loss in energy management is not just a waste of excess demand and supply balance on the run. However, the ideal running critical point does not exist, which requires you to repeatedly practice and repeated scrutiny, repeated fathom, do more work to find the best running critical point. For example: In the electricity for lighting, the staff should be based on the actual needs of the owners and timely adjustment switch related lines, so that can meet the majority of the owners of the needs, but also to maximize energy savings. For the square, road lighting, it should turn the power off after midnight, so saving energy, preventing waste, resulting in the best run on the critical point.
一、物业管理成本临界点控制。临界点控制是一种动态的控制方式，物业管理企业既要满足服务需求峰期业主对较高服务能力的需要，又要保证在低谷期时不闲置服务能力，对物业管理企业的各部门进行成本预算和定额控制。临界点控制可使物业管理企业的服务供应，恰当的在相匹配的临界点上运行，从而实现业主都满意的成效成本控制管理。实行临界点运行，关键是能源临界点运行控制得好。能源临界点运行要求既要满足业主的用水、用电、用气的需求，又要减少因能源浪费造成的损失，恰好在能源管理没有多余浪费的需求和供应平衡点上运行。可是，理想的临界点运行是不存在的，这就要求大家要反复实践、反复推敲、反复捉摸、多做工作，以找到最佳的运行临界点。
Second, the human resource cost control. Property management services for owners of the company's employees, staff and cleaning hygiene, security staff wages, welfare and other related costs constitute human resource costs. HR cost control well, it will be able to answer the owners serve peak demand, but also to eliminate the service when the service trough idle resources. That is, the effective control of the amount of all property management staff, should not result in large expenditures because of personnel and increase costs. Cost of human resources to serve the ability to control the flexibility of planning and implementation based, on the one hand to train more multi-skill, high-quality staff, on the other hand to meet the needs of the case, breaking the staff of the rigid arrangement, according to the Services need to adjust service capabilities, scientific and reasonable arrangements for the time and in the post service operations personnel. Specifically follows: First, from the time of human resources cost control. From time to analyze the needs of residential services peaks and troughs, prioritize service capabilities. As owners within a certain time is relatively fixed, and therefore, the peak in the service of a higher capacity with posts and service capabilities in the trough by way of provision of services on duty and ready to handle accidents emergency response capabilities to meet a variety of services. Second, human resources from the space control. Responsibility to implement services from space to time in different services different measures taken, posts and capacity to take a combination of scheduling and Watchkeeping way, that is to ensure that service posts and capacity needs of the premise. However, do not blindly emphasized the staff increase and decrease, but should make efforts to improve staff quality through training, job rotation, internships and other means, to enable employees to multi-skill, so in order to expand their business space, to human resources Cost wrestling system and achieve better economic efficiency
二、人力资源成本的控制。为业主服务的物业管理公司的员工、工作人员和保洁卫生、安全保卫人员的 工资、福利费和其他有关费用构成人力资源的成本。人力资源的成本控制搞好了，就能够解决业主服务高峰时的需求，也能够在服务低谷时杜绝服务资源的闲置。也就是说，有效地控制全部物业管理人员的量，不应由于人员多造成支出大，加大成本。人力资源成本的控制要以服务能力的柔性规划与实施为主， 一方面要多培养一专多能的、高素质员工，另一方面在满足需求的情况下，打破人员的硬性化安排，根据服务需要及时调整服务能力，科学合理地安排好服务运作时间和在岗人员。
Third, the energy cost control. Energy cost control cost control relative to human resources is rigid. Because, residential areas office buildings, residential buildings lighting and electrical equipment and facilities is essential. A certain degree of rational distribution of illumination and brightness make office buildings, residential buildings staff, residence owners are comfortable without wasting energy. Also, the residential areas of the green and hardening is also essential, how to use valuable space empty ask, do landscaping, improve sclerosis, which is also controlled energy costs to be considered. Specific measures include the following: First, measure without omission. Measurement is based on exhaustive install water meters, electricity meters, steam tables. Liquefied form, through the metering achieved without omissions. In the calculation of energy, for example, to install meters in every household. Total number of tables deduct points table of the owners of the number, that is, public lighting and electrical equipment. To install special energy meters, analysis and control facilities and equipment electricity. To each building as a unit Meter Installation, analysis and control of public lighting. Residential property management companies should also install meters of office space, to analyze control. But also with national or regional preferential electricity, install the meter in order to save energy costs. Second, management no blank spots. Energy cost control work is to be accomplished by dignitaries; Therefore, the use of energy as long as there is a place, it is necessary to send metering, when asked to switch control to run, to eliminate unregulated phenomenon. As long light on some common residential area, which is managed on a blank spot, should strengthen the management, the eradication of long light, save energy, control energy costs.http://www.ukthesis.org/management/
Third, the accurate accounting of electricity. Now, the electricity sector by the dry season and the rainy season to implement two kinds of average prices, but also a day by abundant, flat, valley three hours of electricity, measured in three different standard tariff. Therefore, we should always use the hours of two aspects of electricity and repeated accounts, get the best electricity program, control energy costs
In short, property management cost control many things, seize property management costs of the critical point control, human resources and energy cost control, cost control, they found the key to controlling costs. Will be able to reduce costs, increase profits, so that the property management business development and growth, and better services for the owners.
