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指导留学生论文-Desktop outsourcing wave

时间:2010-10-23 14:11来源:www.ukthesis.org 作者:英国论文网 点击联系客服: 客服:Damien

Abstract (Summary)
Several of the computer industrys largest hardware vendors are repositioning themselves as service outsourcers. That move leaves them vying with more traditional support providers for a larger share of the booming desktop services market. Digital Equipment Corp. has become the latest entrant in the $6-billion desktop services market, announcing PC Utility and Software Utility, an array of products and services covering the purchase, management, and ongoing maintenance of desktop hardware and software. Other big-name players include IBM, which launched NetworkStation Management Services in March 1995, and Unisys Corp., which introduced its multivendor desktop offering 2 weeks ago.
Copyright CW Communications/Inc. May 22, 1995


Responding to fast-growing user demand for one-stop PC and network support, several of the industrys largest hardware vendors are repositioning themselves as service outsourcers. That move leaves them vying with more traditional support providers for a larger share of the booming desktop services market.

Last week, Digital Equipment Corp. became the latest entrant in the $g billion desktop services market, announcing PC Utility and Software Utility, an array of products and services covering the purchase, management and ongoing maintenance of desktop hardware and software [CW, May 15]. Users pay a monthly fee for services they choose to buy. Fees range between $100 and $400, according to a Digital spokesman.

Other big-name players include IBM, which in March launched a similar offering known as NetworkStation Management Services, and Unisys Corp., which took the wraps off its multivendor desktop services offering two weeks ago.

All-around coverage

The feature that distinguishes all three vendors offerings from more traditional PC maintenance contracts is the scope of their coverage, which can include the following:

* Hardware and software procurement.

* Ongoing support and maintenance.

* Help desk services.

* Hardware disposal.

* Desktop and network technology upgrades.

* Strategic consulting.

Historically, users have hired as many as a dozen different service contractors to perform such an array of services, often paying them on a time and materials basis.

"Now, the issue is much bigger than fixing a PC when it breaks. Its more like knowing how many PCs you have, knowing which PCs have which versions of software and who has access to what," said Allie Young, a senior analyst at Dataquest Worldwide Services Group in Westboro, Mass.

"The trend is not just managing PCs but managing distributed systems," she said.

In many cases, the growth of client/server systems and the rapid deployment of distributed desktop devices have made computing environments too complex and too fast for users to maintain on their own, according to users and analysts. In turn, increasing complexity has meant increased PC life cycle costs, which Gartner Group, Inc., a consultancy in Stamford, Conn., pegs at around $40,000 over a five-year period.(责任编辑:BUG)



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